By Abayomi McEwen, Sarah Kraszewski
A realistic ebook geared toward supporting the trainee or certified nurse to hone and advance their conversation talents. packed with vignettes from either sufferer and nurse viewpoint, the booklet contains universal situations, task issues and proposals for practice.
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Additional resources for Communication skills for adult nurses
Ellson, R. (2008) Assessment of patients, in R. ) Clinical Skills for Student Nurses: Theory, Practice and Reflection. Devon: Reflect Press. Fairly, D. J. (2006) Evaluation of a nurse consultant’s clinical activities and the search for patient outcomes in critical care, Journal of Clinical Nursing, 15: 1106–14. Field, L. and Smith, B. (2008) Nursing Care: An Essential Guide. Harlow: Pearson Education. Gleeson, M. and Timmins, F. (2005) A review of the use and clinical effectiveness of touch as a nursing intervention, Clinical Effectiveness in Nursing, 9(1–2): 69–77.
McCabe, C. and Timmins, F. (2006) Communication Skills for Nursing Practice. Basingstoke: Palgrave Macmillan. McNeill, D. (2005) Gesture and Thought. Chicago: Chicago University Press. Mehrabian, A. (1981) Silent Messages: Implicit Communication of Emotions and Attitudes. Belmont, CA: Wadsworth. W. (2002) Keeping Informed: Nurses Taking the Lead. B. Saunders. Neighbour, R. (2005) The Inner Consultation: How to Develop an Effective and Intuitive Consultation Style. Reading, MA: LibraPharm Ltd. uk (accessed 11 March 2010).
The first response, when there has been no time for a planned approach, involves using non-verbal communication techniques like smiles, gestures and other body language. Much can be communicated in this way and it may even be appropriate to consider simple drawings to try to explain actions. If the patient speaks a small amount of English or the nurse speaks a little of the patient’s language it may be possible to form simple sentences, but time should be taken over this. The patient should be faced, so good eye contact can be maintained, and background noise should be minimized to allow for clarity.