By Barbara Smith
Compassion, being concerned and conversation are all basic elements of sufferer care and whatever all healthiness and social care employees come upon each day. This easy reference advisor might help you take care of your sufferers in a person-centred method.
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Additional resources for Compassion, Caring and Communication
REFLECTIVE PRACTICE 33 Principles of clinical governance • To have clear lines of responsibility and accountability for quality of clinical care • To give patient satisfaction • To have clear accessible information • To develop and follow quality-improvement programmes: • audit • evidence-based practice • clinical guidelines • To follow the risk-management policies that are in place • To educate and train • Identify poor practice and remedy this: • clinical practice benchmarking • professional guidelines • Nursing and Midwifery Council25 Clinical practice benchmarking Clinical practice benchmarking is used to measure the quality of services provided to patients and their families.
Texting and emailing are widely used, but often messages can be interpreted in more than one way. Hint: take care, be objective, concise and clear. Barriers to communication • The person wants to talk, you don’t • The person doesn’t want to talk, you do • The person wants to talk but feels they ought not to. You do not know how to encourage the person to talk • The person appears not to want to talk but really needs to. , Ryan, J. and Moxham, L. (2006) Student Nurse Clinical Survival Guide, Pearson Education, Melbourne.
Whaisellge can you makB of the situation? 28 Gibbs, G. (1988) Learning by Doing: A guide to teaching and learning methods, Oxford Polytechic, Oxford. Kind permission was granted by Professor Chris Rust, The Oxford Centre for Staff and Learning Development, Oxford Brookes University. 38 COMMUNICATION COMMUNICATION Communication is essential to care, patients are more apt to forgive an unfortunate outcome than a lack of concern and communication. 29 This can be achieved by: • Communicating effectively both orally and in writing by ensuring: • the meaning is always clear • it provides guidance • it is sensitive • it uses a range of methods and styles • it is comprehensive • it is evidence-based • records information accurately and clearly • confirms understanding • responds appropriately • Applies principles of confidentiality and data protection by: • following local policies • ensuring disclosure is managed appropriately and safely.